{"id":430,"date":"2009-05-04T21:30:41","date_gmt":"2009-05-05T05:30:41","guid":{"rendered":"http:\/\/blog.oliverhansen.com\/?p=430"},"modified":"2009-05-04T21:30:41","modified_gmt":"2009-05-05T05:30:41","slug":"adobe-acrobat-crashes-on-os-x-with-network-account","status":"publish","type":"post","link":"https:\/\/blog.oliverhansen.com\/index.php\/2009\/05\/04\/adobe-acrobat-crashes-on-os-x-with-network-account\/","title":{"rendered":"Adobe Acrobat Crashes on OS X With Network Account"},"content":{"rendered":"

I had another network account issue with our Apple at work<\/a>. Got that one solved and then we finally got the software from Adobe for CS4 after a couple hours on the phone convincing them that they had already said we would get it before they changed their mind. Well, that’s a whole other story I don’t have time for.<\/p>\n

This problem lies in the fact that Acrobat<\/a> for some reason has a problem reading or writing to a file on a network share. Since the user’s home drive is connected to the network share, Acrobat will crash every time they try to open a file. Log in with a local user account and everything works great. After figuring out where the problem lay, I found a posting on the Adobe Forums about this exact issue<\/a>.
\n<\/p>\n

What I found there was the following:<\/p>\n

\n1. Log in as a Network User
\n2. Go to \/Users\/Shared\/
\n3. If you are on an Intel based Mac create a folder in \/Users\/Shared\/ named 9.0_x86 if you are on a Mac that is a G5\/G4 create a folder named 9.0_ppc<\/p>\n

At this point you should have created either
\n\/Users\/Shared\/9.0_x86\/
\n\/Users\/Shared\/9.0_ppc\/<\/p>\n

4. Go to ~\/Library\/Application Support\/Adobe\/Acrobat\/ and trash the 9.0_x86 or 9.0_ppc folder contained within
\n5. Go to Applications\/Utilities\/ and open Terminal
\n6. Enter one of the following into the Terminal
\nIf you are on an Intel based Mac enter
\nln -s \/Users\/Shared\/9.0_x86 ~\/Library\/Application\\ Support\/Adobe\/Acrobat\/9.0_x86<\/strong>
\nIf you are on a G5\/G4 Mac enter
\nln -s \/Users\/Shared\/9.0_ppc ~\/Library\/Application\\ Support\/Adobe\/Acrobat\/9.0_ppc<\/strong>
\n7. Open up Acrobat 9 and it should work!\n<\/p><\/blockquote>\n

*bold is my edit*<\/p>\n

I found for the link command (ln) I had to actually specify the 9.0<\/strong> folder. You are basically telling the computer to go to a local directory when it tries to find the user’s files in the home directory which is on the network. I also had to chmod the \/Users\/Shared\/9.0_ppc<\/strong> to 777 because I created the folder with an admin user and the normal user didn’t have rights to make changes. After doing this, it all worked!<\/p>\n

As of this posting, it appears the problem still exists and has not been fixed by Adobe even though it has been a known issue for 7 months now.<\/p>","protected":false},"excerpt":{"rendered":"

I had another network account issue with our Apple at work. Got that one solved and then we finally got the software from Adobe for CS4 after a couple hours on the phone convincing them that they had already said we would get it before they changed their mind. Well, that’s a whole other story […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[10,6],"tags":[256,254,251,255,135],"_links":{"self":[{"href":"https:\/\/blog.oliverhansen.com\/index.php\/wp-json\/wp\/v2\/posts\/430"}],"collection":[{"href":"https:\/\/blog.oliverhansen.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.oliverhansen.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.oliverhansen.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.oliverhansen.com\/index.php\/wp-json\/wp\/v2\/comments?post=430"}],"version-history":[{"count":3,"href":"https:\/\/blog.oliverhansen.com\/index.php\/wp-json\/wp\/v2\/posts\/430\/revisions"}],"predecessor-version":[{"id":439,"href":"https:\/\/blog.oliverhansen.com\/index.php\/wp-json\/wp\/v2\/posts\/430\/revisions\/439"}],"wp:attachment":[{"href":"https:\/\/blog.oliverhansen.com\/index.php\/wp-json\/wp\/v2\/media?parent=430"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.oliverhansen.com\/index.php\/wp-json\/wp\/v2\/categories?post=430"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.oliverhansen.com\/index.php\/wp-json\/wp\/v2\/tags?post=430"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}