June 2007
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Why is it so Difficult to Give the Customer What They Paid For?

I just got off the phone with a customer service agent from American Airlines and even though I finally got what I asked for in the end I am quite upset. Here’s the deal:

I was flying from Seattle to Orlando by way of Dallas on May 30 for work and when I got to the […]

Check Out Opensourcecommunity.org!

They’ve been steadily pumping out great informative material over at opensourcecommunity.org since they started in February(?). Sometimes I don’t make it over there for a couple days and when I do I am sure to find some quality, new, and interesting information.

A lot of great minds over there with insights that I respect. If you […]