I just got off the phone with a customer service agent from American Airlines and even though I finally got what I asked for in the end I am quite upset. Here’s the deal:
I was flying from Seattle to Orlando by way of Dallas on May 30 for work and when I got to the airport to check in they said my flight out of Dallas had been canceled. Ok — that’s fine — so put me on another flight. He says the best he can do for me is to get me on a United flight that gets me in at around an hour later than my original flight. They have an American flight but it is leaving several hours later so the United looks the best. I only had one question, “Can you put the miles from the flight on my American mileage account?”. “Yes, I can transfer that over sir.” was the reply I received. I then walked down to the United counter where the attendant didn’t know about the American miles but he did tell me to hold on to my boarding pass and then call American later with the information. Continue reading “Why is it so Difficult to Give the Customer What They Paid For?” »